Answers to Your Cleaning Service Questions
We offer meticulous residential cleaning, deep cleaning, and ongoing maintenance services tailored to meet your specific needs and preferences.
Absolutely! We understand that every home is unique, and we offer customizable cleaning packages to suit your specific requirements.
Scheduling a cleaning service is easy! Just contact us via phone or our website, and we’ll set up an appointment that works for you.
Yes, all our cleaners are fully trained, insured, and take pride in delivering detail-oriented services to ensure the highest quality standards.
We bring everything needed to get the job done—cleaning products, vacuums, mops, and cloths. You don’t have to provide a thing!
For your convenience, we accept a variety of secure payment methods, including Cash, Checks, Zelle, Venmo, and all major Credit Cards. If you have any questions regarding billing or need payment details, please let us know!
We love pets and are more than happy to clean while your furry family members are home! To ensure everyone stays safe and happy, we just ask for a little teamwork:
Friendly Pets: Safe, friendly pets are welcome to roam freely while we work.
Shy or Unfriendly Pets: If your pet is nervous around strangers, aggressive, or territorial, we kindly ask that they be placed in a crate, a designated room, or an outdoor area while we perform the service.
Their Comfort Matters: Our goal is to make sure your pets feel completely safe and comfortable, while also allowing our team to focus on making your home sparkle.
Thank you so much for understanding and helping us keep both your pets and our cleaners safe!
Our 100% Satisfaction Guarantee: Your satisfaction is our top priority. If you are ever unhappy with any area we have cleaned, please contact us within 24 hours. We will gladly return to your home to re-clean and address your concerns at no additional charge.
No, you do not need to be home while we service your property! In fact, many of our clients prefer to go about their day and return to a freshly cleaned space. For secure entry, most of our customers provide us with a unique door code, garage code, or a physical key.
We Get It: Emergencies and unexpected changes happen, and we completely understand.
Our Request: If you need to skip or reschedule a service, we kindly ask for a notice before 2:00 PM so we can adjust our daily schedules.
Why it helps: Early notice allows us to keep our teams working efficiently and accommodate other clients who may be waiting for a slot.
Get Started Today
Experience the Joy of a Spotless Home with JEMS Cleaning Services
Contact us now for a free quote and see how we can help you reclaim your time and enjoy a cleaner, healthier living space.